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Terms & Conditions

Kiwis Crafts Logo

Introduction

At Kiwis, we take pride in being a family-owned business, dedicated to crafting premium handcrafted wooden products and custom items since 2020. Our mission extends beyond providing top-quality products; we strive to heal the planet by using sustainable practices. Please review our legal disclaimer to better understand our commitment to quality and environmental responsibility.

Welcome to Kiwis Woodworking! These Terms and Conditions ("Terms") govern your access to and use of our website, services, and products offered through www.kiwiscraft.com  (the "Website"). By visiting, browsing, or purchasing from our Website, you agree to comply with and be bound by these Terms.
Kiwis Woodworking specializes in handcrafted woodworking creations, offering unique, high-quality products designed to enhance your space. Each item is carefully crafted, and because of the nature of woodworking, no two pieces are identical, making your purchase truly one of a kind.
Please read these Terms carefully. If you do not agree with any part of these Terms, you should not use our Website or services.

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Website Usage

By accessing and using the Kiwis Woodworking website www.kiwiscraft.com, you agree to the following terms of use:

2.1 Eligibility

  • You must be at least 18 years old to make a purchase or create an account on this Website. By using this Website, you confirm that you meet this requirement.

  • If you are under the age of 18, you may use the Website only with the involvement and supervision of a parent or guardian.

2.2 Acceptable Use
You agree to use the Website for lawful purposes only. This includes, but is not limited to:

  • Browsing and purchasing products for personal use.

  • Providing accurate and truthful information when placing an order or creating an account.

  • Respecting intellectual property rights, including those of Kiwis Woodworking and any third-party collaborators.

2.3 Prohibited Activities
You agree NOT to engage in the following activities:

  • Using the Website in a way that violates any applicable local, state, national, or international law.

  • Transmitting or uploading any harmful or malicious content, including viruses, spyware, or other harmful programs.

  • Attempting to gain unauthorized access to the Website, its servers, or any associated systems.

  • Engaging in any activity that disrupts or interferes with the Website’s functionality, such as automated scripts, bots, or scraping data without authorization.

  • Using the Website for commercial purposes other than purchasing products from Kiwis Woodworking without prior written consent.

2.4 Suspension or Termination of Access
We reserve the right to suspend or terminate your access to the Website without prior notice if you violate these Terms or engage in any prohibited activities.
2.5 Third-Party Links
Our Website may contain links to third-party websites for your convenience. Kiwis Woodworking is not responsible for the content, privacy practices, or terms of use of these external websites.

Product Description

3.1 Product Descriptions
We strive to provide accurate and detailed descriptions of all products listed on the Kiwis Woodworking website. Each product is handcrafted, making every piece unique. Please note that:

  • The colors, grain patterns, and finishes of wooden products may vary slightly due to the natural variations in wood.

  • Dimensions provided are approximate and may vary slightly due to the handmade nature of our products.

  • Images displayed on the Website are for reference only and may differ slightly from the actual product.

3.2 Custom Orders
We offer custom woodworking services to create personalized pieces tailored to your needs. If you place a custom order:

  • A detailed design agreement, including specifications and pricing, will be provided before production begins.

  • Production and delivery timelines will be discussed and confirmed before work starts on larger items such as custom tables, or large wall art.

  • Custom orders are non-refundable unless the product is defective or does not meet agreed-upon specifications.

3.3 Availability of Products
All products are subject to availability. While we strive to keep our inventory up to date, certain items may sell out or become unavailable due to high demand or material shortages.

  • In the event a product you ordered is unavailable, we will notify you promptly and provide options for substitution, back-ordering, or cancellation with a full refund.

3.4 Care Instructions
To ensure the longevity of your woodworking products, we provide care instructions for each piece that requires upkeep. It is your responsibility to follow these guidelines to maintain the quality and durability of your purchase.
3.5 Warranty and Disclaimers
Our products are made with care and attention to detail. However, due to the handmade nature of woodworking, minor imperfections are expected and add to the charm of each piece.

  • Kiwis Woodworking does not provide warranties for products unless explicitly stated.

  • We are not responsible for damages resulting from misuse, improper care, or natural wear and tear.

Orders and Payments

4.1 Placing an Order
When you place an order on the Kiwis Woodworking website, you agree to provide accurate and complete information. This includes:

  • A valid name, shipping address, and contact information.

  • Correct payment details to complete your purchase.

After submitting your order, you will receive an email confirmation summarizing your order details. Please review the confirmation carefully and contact us immediately if any changes are needed.
4.2 Payment Methods
We accept the following payment options:

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover).

  • PayPal.

  • Other payment methods listed during checkout.

All payments must be made in full at the time of purchase. Orders will not be processed or shipped until payment is successfully completed.
4.3 Taxes
Applicable state and local sales taxes will be calculated and added to your order during checkout based on your shipping address.
4.4 Shipping Policies
Kiwis Woodworking currently ships only to addresses within the United States.

  • Shipping Costs: Shipping charges are calculated based on the size, weight, and destination of the items in your order. Final shipping costs will be displayed at checkout.

  • Processing Times: Orders are typically processed within [5 Business days] of payment confirmation. Custom orders may require additional processing time, which will be communicated during the ordering process.

  • Delivery Times: Delivery times vary based on the shipping method selected. Estimated delivery dates will be provided during checkout.

4.5 Shipping Restrictions
We currently do not ship to:

  • P.O. Boxes or APO/FPO addresses.

  • International destinations outside of the United States.

4.6 Order Changes and Cancellations
If you need to modify or cancel your order, please contact us within 24 hours of placing the order. After this period, changes or cancellations may not be possible. Custom orders cannot be canceled once production has begun.
4.7 Lost or Damaged Shipments
If your shipment is lost or arrives damaged:

  • Contact us immediately with details of the issue.

  • Retain all packaging materials and damaged items, as they may be required for claims with the shipping carrier.

  • We will work to resolve the issue promptly and, if applicable, provide a replacement or refund.

4.8 Order Tracking
After your order is shipped, you will receive a tracking number via email to monitor its progress.

Shipping and Delivery

5.1 Shipping Policy
Kiwis Woodworking ships exclusively to addresses within the United States. We do not currently offer international shipping. By placing an order, you agree that the shipping address provided is within the U.S.
5.2 Shipping Costs
Shipping charges are calculated based on the size, weight, and destination of your order. Final shipping costs will be displayed at checkout before payment is completed.
5.3 Shipping Methods and Delivery Times
We partner with trusted carriers to deliver your products safely and efficiently.

  • Processing Time: Orders are typically processed within 5 business days. For custom orders, processing times may vary based on the complexity of the project, and these will be communicated during the order process.

  • Estimated Delivery Time: Shipping times depend on the shipping method selected at checkout and your delivery address. Estimated delivery dates will be provided when your order is confirmed.

5.4 Shipping Restrictions

  • We do not ship to P.O. boxes, APO/FPO addresses, or international destinations.

  • Orders are shipped only to physical addresses within the United States.

5.5 Delivery Issues
If your order is delayed, lost, or damaged during transit:

  • Contact us immediately at contact@kiwiscraft.com.

  • For damaged shipments, retain the original packaging and product as they may be required for filing a claim with the carrier.

  • We will work with the shipping carrier to resolve the issue and provide a replacement or refund if applicable.

5.6 Custom Order Shipping
For custom woodworking orders, delivery timelines may be longer due to the time required to craft your product. Specific timelines will be discussed and confirmed before your order is finalized.
5.7 Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment.
5.8 Customer Responsibility

  • Ensure your shipping address is accurate and complete at the time of checkout.

  • If a package is returned due to an incorrect address provided by the customer, additional shipping fees may apply to reship the order.

Returns and Refunds

6.1 Return Policy
We want you to be completely satisfied with your purchase from Kiwis Woodworking. If you are not satisfied, you may request a return or exchange under the following conditions:

  • Returns are accepted within 15 days of delivery for unused, undamaged, and non-customized items.

  • Items must be returned in their original condition and packaging.

6.2 Items Not Eligible for Return
The following items cannot be returned or refunded:

  • Custom-made or personalized products.

  • Items damaged due to misuse, neglect, or improper care by the customer.

  • Sale or clearance items marked as final sale.

6.3 Return Process
To initiate a return, follow these steps:

  1. Contact us at contact@kiwiscraft.com with your order number and reason for return (and photo if possible).

  2. We will provide you with return instructions and a return shipping address.

  3. Package the item securely and include a copy of your order confirmation or receipt.

  4. Ship the item using a trackable shipping method.

Note: The customer is responsible for return shipping costs unless the return is due to an error on our part or a defective product.
6.4 Refund Policy
Once we receive and inspect your returned item:

  • Refunds for eligible items will be issued to the original payment method within 7-10 business days.

  • Original shipping charges are non-refundable, except in cases where the return is due to our error or a defective product.

6.5 Exchanges
If you wish to exchange an item:

  • Contact us to confirm the availability of the replacement item.

  • Follow the return process outlined above to return the original item.

  • Any price differences or additional shipping costs for the new item will be communicated before the exchange is finalized.

6.6 Damaged or Defective Items
If your order arrives damaged or defective:

  • Contact us immediately at contact@kiwiscraft.com with photos of the damage and your order details.

  • We will work with you to provide a replacement or refund at no additional cost.

6.7 Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.

  • Custom orders cannot be canceled once production has begun.

Intellectual Property

7.1 Ownership
All content on the Kiwis Woodworking website, including but not limited to text, images, logos, product designs, graphics, videos, and website functionality (collectively, "Content"), is the exclusive property of Kiwis Woodworking or its licensors. This Content is protected by copyright, trademark, and other intellectual property laws.
7.2 Restrictions
You agree not to:

  • Copy, reproduce, distribute, modify, or create derivative works from any part of the Website or its Content without prior written permission from Kiwis Woodworking.

  • Use any part of the Website or its Content for commercial purposes not authorized by Kiwis Woodworking.

  • Reverse engineer, decompile, or otherwise attempt to extract the source code of any part of the Website.

7.3 Trademarks
The Kiwis Woodworking name, logo, and any product or service names displayed on the Website are trademarks or registered trademarks of Kiwis. You may not use these trademarks without prior written consent.
7.4 User-Generated Content
If you submit reviews, photos, or other content to the Website ("User Content"), you grant Kiwis a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, publish, and display your User Content in connection with the Website and marketing efforts.

  • You represent and warrant that you own or have the necessary rights to submit such User Content.

  • Kiwis Woodworking reserves the right to remove User Content that violates these Terms or applicable laws.

7.5 Third-Party Intellectual Property
Kiwis Woodworking respects the intellectual property rights of others. If you believe that any content on our Website infringes upon your intellectual property rights, please contact us at contact@kiwiscraft.com with detailed information, including proof of ownership.
7.6 Termination of Use
We reserve the right to terminate your access to the Website or take legal action if we suspect any unauthorized use of our intellectual property or Content.

Limited Liability

8.1 General Disclaimer
Kiwis Woodworking makes every effort to ensure that the information, products, and services provided on our website are accurate and reliable. However, we do not guarantee that:

  • The Website will be uninterrupted, error-free, or free from harmful components like viruses.

  • The descriptions, dimensions, or images of our products are entirely free of minor discrepancies.

8.2 Use of the Website
You agree that your use of the Kiwis website is at your own risk. We are not responsible for any:

  • Temporary or permanent unavailability of the Website.

  • Errors, omissions, or inaccuracies in Website content.

  • Damage to your device or data caused by accessing the Website.

8.3 Liability for Products
Our liability for any claim related to your purchase from Kiwis Woodworking is limited to the amount you paid for the product.

  • We are not liable for any damages arising from misuse, improper maintenance, or unauthorized modifications of our products.

  • Minor variations in size, color, grain, or finish due to the handmade nature of our products do not constitute defects and are not grounds for liability.

8.4 Exclusion of Indirect Damages
To the fullest extent permitted by law, Kiwis is not liable for any indirect, incidental, consequential, or punitive damages arising from:

  • The use or inability to use our Website or products.

  • Delays in processing or shipping your order.

  • Loss of profits, revenue, or business opportunities.

8.5 Force Majeure
Kiwis is not responsible for delays, damages, or failures caused by events beyond our reasonable control, including but not limited to natural disasters, acts of government, labor disputes, supply chain disruptions, or technical failures.
8.6 Legal Limitations
Some jurisdictions may not allow certain exclusions or limitations of liability. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

Privacy Policy

9.1 Data Collection
Kiwis Woodworking collects personal information to provide you with a seamless shopping experience. This may include:

  • Name, email address, phone number, and shipping/billing addresses provided during checkout.

  • Payment information, processed securely through our payment providers.

  • Browsing data, such as cookies and usage patterns, to improve website functionality and personalize your experience.

9.2 Use of Information
The information we collect is used for:

  • Processing and fulfilling your orders.

  • Communicating order updates or responding to inquiries.

  • Enhancing website performance and customer experience.

  • Marketing purposes, such as sending promotional emails or newsletters (with your consent).

9.3 Data Sharing
We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Payment processors to complete transactions.

  • Shipping carriers to deliver your order.

  • Service providers who assist us in website operations, analytics, or marketing.

All third parties are required to protect your information and use it only for the purposes outlined in this policy.
9.4 Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online system can guarantee complete security, and you use our Website at your own risk.
9.5 Your Rights
You have the right to:

  • Access, update, or delete your personal information by contacting us at contact@kiwiscraft.com.

  • Opt out of marketing communications at any time by clicking the "Unsubscribe" link in our emails.

9.6 Cookies and Tracking Technologies
Our Website uses cookies to collect information about your browsing activities, which helps us enhance your experience. By using our Website, you agree to the use of cookies as outlined in our Cookie Policy.
9.7 Third-Party Links
Our Website may contain links to third-party websites. Kiwis is not responsible for the privacy practices or content of these external sites.
9.8 Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the "Last Updated" date will be revised.
9.9 Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us at:

Governing Law

10.1 Governing Law
These Terms and Conditions, as well as any disputes or claims arising out of or in connection with your use of the Kiwis website, products, or services, shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.
10.2 Dispute Resolution Process
If a dispute arises between you and Kiwis , we encourage you to first contact us directly to attempt an informal resolution. Please reach out to us at contact@kiwiscraft.com.
10.3 Binding Arbitration
If a resolution cannot be reached through informal means, any dispute, controversy, or claim arising out of or relating to these Terms, including the breach, termination, or validity thereof, shall be resolved by binding arbitration. Arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA).

  • Arbitration will take place in Richmond, Virginia, and the language of arbitration will be English.

  • Each party shall bear its own arbitration fees, except as otherwise required by applicable law.

10.4 Exceptions to Arbitration
You and Kiwis Woodworking agree that the following disputes are not subject to arbitration:

  • Claims brought in small claims court, provided they fall within that court's jurisdiction.

  • Claims seeking injunctive relief to protect intellectual property rights or other proprietary information.

10.5 Waiver of Class Actions
You agree to resolve disputes with Kiwis on an individual basis. Neither you nor Kiwis  shall participate in a class action, class arbitration, or other representative proceeding.
10.6 Limitation Period
Any claim or cause of action arising out of or related to these Terms must be filed within one (1) year after such claim or cause of action arises. Otherwise, it will be permanently barred.
10.7 Final Decision
The decision rendered by the arbitrator shall be final and binding, and judgment on the award may be entered in any court having jurisdiction thereof.

Changes to Terms and Conditions

11.1 Right to Update
Kiwis Woodworking reserves the right to modify, update, or replace these Terms and Conditions at any time, at our sole discretion. Changes may reflect updates to our policies, business practices, or applicable laws.
11.2 Notification of Changes
If changes are made, the revised Terms and Conditions will be posted on this page, and the "Last Updated" date will be updated accordingly. We may also provide additional notice via email or a prominent notice on our Website, depending on the nature of the changes.
11.3 Acceptance of Changes
By continuing to access or use the Website and our services after the updated Terms and Conditions are posted, you agree to be bound by the revised terms. If you do not agree with the changes, you must discontinue use of the Website and any related services.
11.4 Review of Terms
We encourage you to periodically review these Terms and Conditions to stay informed about your rights and obligations.

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